Summary of Position
The Salesforce Administrator supports the day-to-day operation of the Salesforce application, which is critical to successful outcomes of the Coalition. The Salesforce Administrator customizes the platform to achieve business goals and enable users to get the most out of Salesforce technology. Staying current with the continuous evolution of the Salesforce ecosystem enables the Administrator to proactively present new and innovative solutions to stakeholders. As part of the team, you’ll drive everything from development and testing to assisting with architecture and design of the Salesforce application. The Administrator will support data management and data cleansing activities. The team is responsible for supporting and improving all Coalition technology and information systems platforms and providing general IT support to all staff members. This reports to the Director of Information Systems.
Essential Functions & Responsibilities
- Administers and supports Salesforce org including user setup, design, configuration, test, and maintenance of Custom Objects, Profiles and Permission Sets, Workflow/Process Builder, Visual Flows, Custom Fields, Validation Rules, and Page Layouts.
- Develops, implements, and maintains Salesforce integrations, applications, extensions, and customizations.
- Ensures availability of the Force.com platform and provides on-call support to resolve application issues, including troubleshooting for end-user issues and inquiries.
- Develops reports, dashboards, and processes for our program staff, development staff, support staff and management team.
- Creates testing and implementation plans, including user training and documentation.
- See job description for a complete list of responsibilities.
Qualifications & Requirements
Education
- Bachelor’s degree in Computer Science, Information Systems, or Information Technology
Experience
- Minimum 5 years Salesforce experience working in Salesforce Lightening platform required
- Certified Salesforce Administrator preferred
- 3+ years of experience in administration and development of Salesforce’s Sales Cloud Functionality (NPSP Preferred)