IT Support Specialist
Summary of Position
The IT Support Specialist is responsible for the day to day operations of hardware and software used by staff. They provide support and technical assistance to staff who are using software, printers, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. The specialist will be the first point of contact for staff when needing technical assistance. They will respond to user’s needs in a timely manner and ensure the optimal running of all systems, among other technical duties. This position reports to the Director of Information Systems and works closely with the Technology Manager on day to day operations.
Essential Functions & Responsibilities
- Install and configure hardware, software and peripheral components to ensure usability.
- Setup and maintain computers for staff including delivery of equipment during remote work times.
- Track assets and software licenses.
- Assess vendors and develop test strategies for new hardware and software.
- Administer, maintain, and troubleshoot phone, email and anti-virus systems.
- Troubleshoot and resolve user issues relative to all hardware/software in a timely manner.
- Remotely access hardware or software for staff to make configuration changes and fix problems.
- Preserve assets by implementing and monitoring disaster recovery, backup procedures, information security and control structure.
- Prioritize workload to ensure the most critical issues are resolved first.
- Document common support procedures for non-technical coworkers to utilize.
- Compile IT procedural instructions and useful IT support resources.
- Complete IT support logs.
- Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- Experience: 2-5 years working in Information Technology
Serious candidates will accompany the resume with a thoughtful, introspective cover letter and email both to email@example.com. The Coalition is an equal opportunity employer.
The Foster & Adoptive Care Coalition, an agency that strives to create permanency in every foster child’s life by recruiting and supporting foster and adoptive families, is searching for a person whose passion is advocating for children waiting for an adoptive home. Our Extreme Recruiters work exclusively with the hardest-to-place children through permanency preparation and intensive adoption recruitment efforts. The position requires the recruiter to carry out all aspects of multi-faceted, child-specific adoption recruitment. Each case requires the Extreme Recruiter to facilitate team meetings with the goals of ensuring a system of supportive adults and identifying a permanent resource committed to adoption or guardianship for participating youth.
The Coalition hires individuals:
- Passionate about serving foster/adopted youth and families
- Confident enough to work independently, while knowing when to reach out for help
- With the highest level of integrity when working both in the office and in the field
- Hold a Bachelor’s Degree in Social Work or related field
- Maintain a flexible work schedule to meet the needs of youth and families
- Demonstrate a strong knowledge of child welfare law and policy and how to use it to advocate for youth and families
- At least 2 years experience navigating the child welfare system
- Communicate effectively both verbally and in writing to support movement toward permanency
- Exhibit an excellent knowledge of community services that support foster/adopt families
This is a full time position. Send your resume and cover letter to Denise Kelley at firstname.lastname@example.org. Applications without a well-written, thoughtful cover letter stating your passion and qualification for serving our population will not be considered. The Foster & Adoptive Care Coalition is an Equal Opportunity Employer.
What it is Like to Work Here
- We have nationally-recognized programs with superior outcomes
- Our program, development, and management staff are highly integrated
- Design, communications, outcomes, and IT staff are readily available for support
- However, there is no direct administrative staff at the agency
- The board and executive director are highly engaged in fundraising
- The development team shares responsibility for grants, reporting, special events, and other duties
Equity, Diversity and Inclusion (EDI) Statement
The Foster and Adoptive Care Coalition has a strong and steadfast commitment to ensuring that diversity and inclusion are integrated into the policies, procedures and practices used to carry out our mission. This commitment extends throughout the Coalition workforce, board of directors, clients, volunteers, and other stakeholders.
At the Coalition, diversity is a broad concept that encompasses all the differences that employees bring to work. Diversity, therefore, includes the traditional focus around race and gender, but also includes diversity of thought, ideas, backgrounds, and experiences. Inclusion, one of the Coalition’s core values, is the leveraging and engagement of every employee’s unique strengths and talents so that each individual can contribute to his or her full potential. Diversity coupled with inclusion is a long-term business strategy that will help fuel the innovative outcomes and continual improvement necessary for our future success.
EQUITY – Equity is about ensuring fairness and respect. It means employees feel supported, valued, trusted and able to achieve their personal best, and it means that all stakeholders are treated equally. Equity encompasses legal obligations and requirements for non-discrimination, civil rights, reasonable accommodations and equal employment opportunity.
DIVERSITY – At the Coalition, diversity is a broad concept that encompasses all the differences that employees bring to work. Diversity, therefore, includes the traditional focus around race and gender, but also includes diversity of thought, ideas, backgrounds and experiences.
INCLUSION – Inclusion, one of the Coalition’s core values, is the leveraging and engagement of every employee’s unique strengths and talents so that each individual can contribute to his or her full potential.
DIVERSITY & INCLUSION – Diversity coupled with inclusion is a long-term business strategy that will help fuel the innovative outcomes and continual improvement necessary for future success.
Foster a diverse and inclusive workplace culture that is free from discrimination and embraces diverse strategies with integrity and fairness for all.
A diverse and inclusive agency that understands and adapts our services to the unique and ever-changing needs of foster care and adoptive community.
The Coalition partners with area schools (UMSL, Washington University, SLU) to provide practicum opportunities for foundation level MSW students.
Practicum applications will be accepted on a rolling basis, and students will be contacted if there is availability at the Coalition.
Resumes and Cover letters can be sent to
Amanda Denning, MSW